Urgent Help & Questions
If this is a medical emergency, contact local emergency services immediately.
*GetClinic is not an emergency medical provider.
What's happening right now?
Please choose the option below that best describes your situation. This helps us guide you to the safest and fastest next step.
It's an emergency
Do not overlook symptoms that indicate a serious risk; they require immediate medical attention to ensure your health and safety.
Severe Bleeding
Persistent or rapidly worsening bleeding that fails to stop.
Chest Pain
Pain may spread to the arm, jaw, or back, indicating a potential serious condition.
Trouble Breathing
Shortness of breath, choking, or inability to breathe normally.
Loss of Consciousness
Brief fainting or unresponsiveness can be serious and requires immediate attention.
Severe Allergic Reaction
Swelling of face or throat, hives, difficulty breathing.
Sudden Neurological Symptoms
Confusion, slurred speech, weakness, or vision loss may signal a medical emergency.
Post-treatment concern
When a clinic is marked as Verified, we have completed a structured review process to confirm key operational and identity details before listing it as verified on the platform.
Fever After Treatment
Temperature remains elevated after the procedure, indicating a potential issue.
Worsening Pain
Pain is worsening rather than getting better as time goes on.
Unusual Swelling or Redness
Especially when warmth is present or spreading, it feels more inviting.
Signs of Infection
Pus, bad smell, fever, or worsening tenderness may indicate an infection.
Medication Reaction
Nausea, rash, dizziness, and other unexpected side effects may occur.
Wound or Incision Concerns
Opening stitches, unusual discharge, or delayed healing.
Questions, travel, or logistics
When a clinic is marked as Verified, we have completed a structured review process to confirm key operational and identity details before listing it as verified on the platform.
Airport Pickup or Transfer
Please confirm the timing, meeting location, or any potential delays.
Accommodation Details
Check-in, room changes, or extensions at the hotel are available.
Appointment Timing
Schedule a procedure or set a time for consultation.
Payment or Invoices
Questions about deposits, balances, or receipts? We're here to help!
Required Documents
Bring your passport, medical records, and consent forms for the trip.
Companion or Escort Policy
Guidelines for inviting friends or family members to join you.
If you think it's an emergency
Kindly adhere to these steps without delay to ensure everything proceeds smoothly and efficiently.
Call local emergency services first
Do not delay. Emergency responders are best equipped to help in life-threatening situations.
Share your location or address if possible
This helps responders reach you faster and provide accurate assistance.
Keep your clinic's contact details ready
Hospital name, clinic address, or treating doctor information may be requested.
Notify us after contacting emergency services
We can help coordinate communication with the clinic or support next steps once you are safe.
Urgent support intake form
Use this form to notify our team after contacting emergency services, or to get fast coordination support for urgent post-treatment concerns.
Required information
Send your question, and our medical advisor will provide personalized guidance for your situation.
Urgent Support Request
Send your question, and our medical advisor will provide personalized guidance for your situation.
Ways to get in touch
Choose the fastest and most effective way to reach our team based on your situation.
Message us on WhatsApp
Fast replies and efficient clinic management are crucial for excellent patient care and satisfaction.
Call our support line
Ideal for urgent matters requiring immediate clarification and direct communication.
Email support
Use this for handling paperwork, follow-ups, or any non-urgent questions that require attention and need to be addressed.
Visit Help Center
Find all your payment, safety, travel, and aftercare information conveniently located in one accessible spot.
Urgent common topics
Essential tips for common post-treatment issues and travel-related questions you might have.
Post-treatment
Common concerns after your procedure
Safety & Policy Notice
Medical information provided on this platform is for general educational purposes only and should not be considered medical advice, diagnosis, or treatment.
Patient Safety
Promoting health and preventing harm ensures patient safety.
Go to: Patient Safety
Terms of Service
Read our terms for using our services responsibly.
Go to: Terms of Service
Medical Disclaimer
Important: Consult a doctor before using our services.
Go to: Medical Disclaimer