Complaints & Resolution
If something went wrong, tell us here. We will help coordinate a fair resolution.
Medical Emergency?
If this is a medical emergency, contact your local emergency services immediately. This complaints form is not monitored for urgent or life-threatening situations.
Urgent helpWhat is your complaint about?
Select the option that best matches your situation so we can route your case correctly and help you faster.
What we can do
- Coordinate follow-up with the clinic
- Help request medical clarification
- Support communication and documentation
What we can't do
- Provide medical diagnosis or emergency care
- Replace your treating doctor
What we can do
- Review your invoice and package breakdown
- Facilitate refund discussions with the clinic
- Clarify what was included in your package
What we can't do
- Guarantee a refund outcome
- Override clinic payment policies
What we can do
- Coordinate with clinics on scheduling changes
- Help rebook transfers or accommodations
- Assist with itinerary adjustments
What we can't do
- Compensate for third-party service failures
- Guarantee availability of specific dates
What we can do
- Document and escalate conduct complaints
- Facilitate communication with clinic management
- Review clinic partner standards
What we can't do
- Take disciplinary action against clinic staff
- Guarantee specific outcomes from complaints
What we can do
- Process data access requests
- Facilitate data correction or deletion
- Handle consent withdrawal requests
What we can't do
- Delete data required by law to retain
- Access third-party systems directly
What We Can Do - and What We Cant
To ensure clarity and avoid misunderstandings, heres how we can support you - and where our role ends.
What we can help with
- Coordinating communication between you and the clinic
- Collecting and organizing documentation and timelines
- Escalating cases within our verified partner network
- Clarifying whats included and excluded in your package
- Supporting refund or reschedule discussions, when applicable
What we cant do
- Provide emergency or urgent medical care
- Diagnose conditions or replace a doctors medical judgment
- Guarantee medical outcomes or treatment results
- Force a clinic to act beyond its legal or contractual obligations
Complaints & Resolution
If something went wrong, tell us here. We will help coordinate a fair resolution with the clinic or provider.
Start your complaints request
Send your question, and our team will provide personalized guidance for your situation.
Your Information
Please provide your contact details so we can follow up on your complaint.
How we assess and resolve complaints
This section explains how GetClinic reviews complaints and what criteria we use to support a fair resolution. It helps set clear expectations for both patients and clinics.
Billing disputes
Pricing, payments, refunds, and package inclusion disagreements.
Medical outcome concerns
Concerns about treatment results without replacing medical judgment.
Scheduling and delays
Appointment changes, delays, or coordination timing issues.
Logistics problems
Airport transfers, accommodation, transport, and itinerary coordination issues.
Clinic conduct concerns
Professionalism, communication, or service behavior-related concerns.
Data and privacy issues
Data access, correction, deletion, or privacy-related complaints.
Privacy & Data Protection Requests
For requests related to personal data—such as data access, correction, deletion, or privacy concerns—please use our dedicated GDPR page. This ensures your request is handled securely and in accordance with applicable data protection laws (GDPR/KVKK).
What to use this for
- Request access to your personal data
- Request data correction or deletion
- Withdraw marketing consent
- Raise a privacy or data protection concern
How to proceed
- Data rights & privacy
- Or contact our privacy team directly: privacy@getclinic.com
Contact Alternatives
If you prefer not to use this form, or need to reach us another way, here are your options.
WhatsApp Support
For quicker assistance, message our support team directly via WhatsApp.
Open WhatsAppEmail Us
Send us an email with your case details, and well get back to you as soon as possible.
support@getclinic.comFrequently Asked Questions
Common questions about complaints and resolution process
What if my clinic doesnt respond?
If the clinic doesnt respond within a reasonable time, our team will escalate the matter and work to find an alternative resolution path.
Can I get a refund for unsatisfied?
Refund eligibility depends on your package terms and the nature of the issue. Well help you understand your options and negotiate with the clinic on your behalf.
How long does resolution take?
Most complaints are resolved within 5-10 business days. Complex cases involving medical outcomes may take longer as they require careful review.
What if I have an urgent medical issue?
For urgent medical issues, contact your local emergency services immediately. This complaints form is not monitored for urgent situations.